Assouline Help Center
Frequently Asked Questions
Orders & Shipping
How do I track my order?
Once your order ships, you’ll receive a tracking email. You can also check your order status by logging into your account.
What are your shipping options?
- Standard Shipping: 5-7 business days (free on orders over $150)
- Express Shipping: 2-3 business days (additional fee applies)
- International Shipping: Delivery times vary by destination
How long does processing take?
Orders typically ship within 1-3 business days (excluding weekends/holidays).
Returns & Exchanges
What’s your return policy?
- Books must be in new, unread condition
- Returns accepted within 30 days of delivery
- Final sale items (personalized/special editions) cannot be returned
How do I initiate a return?
- Visit the Returns Portal
- Enter your order number and email
- Follow the instructions to print a return label
Product Care
How should I store my books?
- Keep away from direct sunlight and humidity
- Store vertically to prevent warping
- Use a soft cloth for dusting
What if my book arrives damaged?
Contact us immediately with photos of the damage for a replacement or refund.
Gifts & Special Editions
Do you offer gift wrapping?
Yes, select “Gift Options” at checkout.
Can I personalize a book?
Certain editions allow personalization—check product details before ordering.
Account & Payments
How do I reset my password?
Go to the Login Page and select “Forgot Password.”
What payment methods do you accept?
Credit/debit cards, PayPal, and select regional options.